Return Policy

Changing Your Mind (Pre-Shipment Cancellation)

You can cancel your order for a full refund as long as it hasn't been shipped or gone into production. Once the product is already on its way, we're unable to cancel the order.

When Your Order Has Already Shipped

If your order has been shipped out, cancellation is no longer possible. The next step would be to look at the return process for items that arrive with a quality issue.

Starting a Return for a Faulty Item

Products with quality problems can be returned within 14 days. To start a return, please reach out to our Customer service at [email protected] to get the returned address. Make sure the item is unused, in the same condition that you received it, and in the original packaging. A receipt or proof of purchase is required to complete the return.

What Happens After We Receive Your Return

After your return is received and inspected, we'll send you an email to confirm it has arrived and let you know whether the refund has been approved. If approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If Your Refund Seems Delayed

If you haven't seen the refund yet, here are a few steps to check:

• check your bank account again
• contact your credit card company, as it may take some time before the refund is officially posted
• contact your bank, as there is often some processing time before a refund is posted

If you've done all of this and still have not received your refund, please contact us at [email protected].

Shipping Costs and Fees

You will only be charged once at most for shipping costs (this includes returns). No-restocking to be charged to the consumers for the return of the product.