REFUND & CANCELLATION POLICY

We know that sometimes plans shift unexpectedly, and when that happens, we want you to feel comfortable reaching out. A member of our team is ready to talk through your situation — we are here to help you.

What’s the first thing I should do if I need to cancel?

Getting in touch with us is the essential first move. You can let us know of your decision to cancel the order by email, or by calling our helpline. Either way works, and we’ll take it from there.

Do I need a special form, or can I just write to you?

You’re welcome to use the model cancellation form, but it’s not obligatory. If you decide not to use the form, just make sure you clearly state your intention to cancel the products in your message. That clarity helps us process everything smoothly.

How do I actually send my cancellation request?

Once you’ve put together your cancellation — whether it’s the completed form or a clear written statement — you can submit it electronically to the email address above. Alternatively, you can post it to the postal address above marked for Refund and Cancellation. Choose whichever method is easiest for you.

What counts as meeting the deadline?

There’s no need to worry about the exact arrival time of your message. As long as you send your communication concerning exercising the right to cancel before the cancellation period has expired, you’ve met the deadline. The key is the date you send it, not the date we receive it.

And after I’ve cancelled, where do I send the items back?

We will tell you the return address by mail: [email protected]. Once your cancellation is confirmed, keep an eye on your inbox for those details so you can complete the return.