FAQs

We’re glad you’re here. This guide walks you through what to expect from the moment you place an order until it arrives at your door, and what to do if something doesn’t go as planned.

Placing and Modifying Your Order

Once you’ve completed checkout, our fulfillment team gets to work quickly. Because we prioritize fast processing, there is a brief window for making changes. You have a 12-hour period from the time your order is placed to request a cancellation. After that point, the order has typically entered the processing or shipping phase, and we’re unable to stop it. We know this can be inconvenient, but it’s how we keep our promise of speedy dispatch.

Shipping and Tracking

Your package leaves our hands within 3 working days. From there, delivery times depend on where you are in the world, as we ship from various fulfillment centers to reach you efficiently. The average journey takes between 7 and 20 working days. You’ll see your tracking details appear 3 to 7 days after the shipment has gone out, so don’t worry if it isn’t active immediately.

When Something Isn't Right

If your order arrives and it’s defective, damaged, or simply not what you requested, reach out to us within 7 days of receiving it. We’ll review the situation and, if approved, arrange for a replacement to be sent. Please hold off on mailing anything back until after our team has assessed your case and provided instructions. Aliverusty does reserve the right to decline a return request.

When a return is authorized, you’ll need to cover the postage for sending the item back. The original shipping fees from your purchase are not refunded. For hygiene reasons, a few product categories are considered final sale and cannot be returned: Cosmetics, Lingerie, and underwear/shapewear.

Paying for Your Purchase

We aim to make checkout simple. You can complete your payment using any of the following methods:

• Paypal
• Credit Card (Visa, MasterCard, Discover, American Express)
• Debit Card
• E Check

If you have a question that wasn’t addressed here, we’re just an email away. Write to us at [email protected] and we’ll help you out.